Politique d’expédition

Shipping and payment policy
Last updated: June 17, 2026

Shipping policy:
At Kind Walks, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders delivered within Canada. Sales are subject to the applicable federal, provincial, and territorial consumer protection laws of Canada.

1.Shipping costs

We offer free Shipping Throughout Canada.
We are pleased to offer free standard shipping on all orders delivered within Canada. There is no minimum order value and Kind Walks does not add hidden handling or processing fees. 

2. Shipping Range
We ship exclusively to residential and commercial street addresses within all Canadian provinces and territories. At this time, we do not ship to:
- International addresses outside Canada;
- PO boxes or poste restante/general-delivery addresses; or
- Parcel-forwarding services or third-party logistics hubs.

3. Order Processing and Preparation

All orders are processed and prepared for shipment within 1-3 business days, Monday to Friday, excluding applicable public holidays observed by Kind Walks, our fulfilment partners, or the carrier.

Cut-off Time: Orders placed before 17:00 (GMT-04:00) Atlantic Standard Time (Halifax) AST/ADT will be processed the same day; those placed after will be processed the next business day.

Orders may be placed at any time. Orders placed outside our business hours begin processing on the next business day.

4. Estimated Delivery Times
We work with international and local fulfilment and delivery partners. Please allow for the following estimated timeframes:
Delivery time: 5-15 business days from dispatch, depending on the delivery location, customs processing, and carrier operations.

The total estimated timeframe is therefore 6-18 business days from the order date.

Note: Delivery times are estimates and may vary because of urban or rural delivery conditions, customs processing, severe weather, peak periods, carrier disruption, public holidays, or other circumstances outside our reasonable control.

5. Order Tracking
Once your order has shipped, we will send a shipping-confirmation email containing a tracking number and a link to monitor your parcel. Please allow 24-48 hours for tracking information to update after the email is sent. You can also track your order through the Order Tracking page on www.kindwalks.com. If you have questions, contact hello@kindwalks.com.

6. Delivery Issues and Damaged Items
Missing orders: If your order has not arrived within 15 business days after dispatch, please contact hello@kindwalks.com. We will investigate with the carrier and aim to provide an initial update within 24 business hours.

Item damaged on arrival: If your item arrives damaged, please photograph the product and the external and internal packaging and contact us as soon as possible, preferably within 7 days of delivery. We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, at no additional cost where the item is confirmed to be damaged, defective, or incorrect. In many cases, a physical return will not be required. The 7-day notification request helps us investigate carrier damage and does not limit any mandatory consumer rights.

Incorrect address: Please ensure that your shipping address is complete and correct at checkout. Contact us immediately if you notice an error. We may be able to amend the address only if the order has not yet entered processing or shipment. Parcels generally cannot be redirected after dispatch. Additional costs caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law.

7. Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

8. Contact

• Address: Wiegmanweg 14, Wassenaar, 2242AZ, The Netherlands
• Email: hello@kindwalks.com
• Phone: +31634055286

Monday - Friday:
09:00 - 17.00 AST/ADT