Terms of Service

Terms and Conditions

1. Introduction
1.1 These Terms and Conditions apply to the use of www.kindwalks.com and to purchases of products offered through the website. Kind Walks is operated by Film Cartel, registered with the Dutch Chamber of Commerce under number 70776717 and VAT identification number NL227168446B01.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and are at least 18 years old;
(b) you have the power to enter into a legally binding contract with us; and (c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not knowingly used the Site for computer-related, internet-related, fraudulent, or unlawful activity and have not previously been permanently denied access to the Site for such activity.
2.4 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.5 Submission of an Order means:
(a) your assurance and guarantee that you have read these Terms and Conditions carefully and in full;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and (d) your undertaking to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or through our website; or (b) purchase a Product.
2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions: (a) you also agree to our privacy policy; and (b) you accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below for further details).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you may not place an Order. You may still contact us with questions, complaints, privacy requests, or statutory claims.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 Product prices are displayed in Canadian dollars (CAD), unless the checkout clearly states otherwise. Standard shipping within Canada is free. Prices exclude any import duties, GST/HST, provincial sales taxes, customs charges, brokerage fees, carrier handling fees, or similar governmental or third-party charges that may be imposed separately.
4.2 Products may be shipped from China or another international fulfilment location. Unless Kind Walks expressly confirms otherwise at checkout, the customer is responsible for applicable import duties, taxes, customs charges, brokerage fees, and other charges imposed by Canadian authorities or the carrier. Kind Walks does not control these charges. The customer must comply with applicable import laws and provide information reasonably required for customs clearance. Nothing in this paragraph makes the customer responsible for a charge that applicable law requires Kind Walks to pay.
4.3 We will make reasonable efforts to ensure that product details, descriptions, availability, and prices shown on the Site are accurate. Errors may nevertheless occur. If a pricing error is identified before fulfilment, we will notify you and offer the choice to reconfirm the Order at the correct price or cancel it for a full refund. If we cannot contact you or you do not respond within a reasonable time, we may cancel and refund the Order.
4.4 We are not required to fulfil an Order at an obviously incorrect price where the error should reasonably have been apparent, except where applicable law requires otherwise.
4.5 Prices may change from time to time, but a price change will not affect an Order already accepted through an Order Confirmation, except where correction is permitted by applicable law.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation which will be deemed to be our confirmation of receipt of your order. In the event of delivery difficulties or unavailability of stock to fulfil your order, we will inform you by email and refund any payments made for the order.
5.2 A contract is only concluded if we have issued you with an Order Confirmation and only in respect of the Product(s) listed in the Order Confirmation. These general terms and conditions of sale form an integral part of the contract and are incorporated to the exclusion of all other terms and conditions.
5.3 If your order consists of more than one Product, the Products may be delivered to you in separate deliveries at separate times.
5.4 We reserve the right to remove Products from the Site at any time. We also reserve the right to edit or remove any material or content from the Site. We shall not be liable to you or any third party for the removal of any Product from our Site or for the editing or removal of any material or content from our Site.
5.5 We may refuse or cancel an Order before fulfilment for a legitimate reason, including unavailable stock, failed payment, suspected fraud, an obvious pricing or description error, delivery restrictions, or legal or safety requirements. We will notify you where reasonably possible and will not exercise this right in a manner prohibited by applicable consumer law.
5.6 If we cancel an Order after receiving payment, we will refund the amount paid for the cancelled Product or Order to the original payment method within the period required by applicable law.
6. Payment
6.1 You may pay using the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Apple Pay, and Google Pay through Shopify Payments.
6.2 You may pay all or part of an Order using a valid promotional voucher or discount code made available by us, subject to its stated terms. A code must be entered at checkout before the Order is submitted.
6.3 We may use payment processors and intermediaries, including Shopify Payments, to process payments, conduct fraud screening, and manage refunds or disputes. Information necessary for these functions may be shared in accordance with our Privacy Policy.
6.4 We are not a bank or regulated payment-service provider and are not responsible for payment failures caused solely by a payment provider, card issuer, banking network, device wallet, or circumstances outside our reasonable control.
6.5 You are responsible for providing complete and accurate payment information. By placing an Order, you confirm that you are authorized to use the selected payment method and that sufficient funds or credit are available.
6.6 We may report suspected fraudulent or unlawful payment activity to payment providers, card networks, fraud-prevention services, or competent authorities where permitted or required by law.
6.7 You should contact hello@kindwalks.com and allow us a reasonable opportunity to investigate before initiating a payment dispute where reasonably possible. Nothing in these Terms limits any statutory or contractual chargeback, refund, or dispute right that cannot lawfully be limited.
6.8 You remain responsible for losses, costs, or liabilities directly caused by fraudulent or abusive payment activity for which you are legally responsible, but only to the extent permitted by applicable law.
7. Delivery
7.1 We will endeavour to deliver your Order to the delivery address provided when the Order was placed.
7.2 The estimated total timeframe is 6-20 business days: 1-3 business days for processing and 5-15 business days for delivery after dispatch.
7.3 Delivery dates are estimates. We will notify you where reasonably possible if a material delay becomes known. We are not liable for delay caused by circumstances outside our reasonable control, except to the extent liability cannot lawfully be excluded.
7.4 We may be unable to deliver to certain locations, including international addresses outside Canada, PO boxes, poste restante/general-delivery addresses, parcel-forwarding services, or third-party logistics hubs. If we cannot deliver, we may request an alternative valid address or cancel and refund the affected Order.
7.5 Risk in the Product passes to you when the Product is delivered to you or a person identified by you, except where applicable law provides otherwise. If delivery is delayed because you supplied an incorrect address, failed to provide required information, or unreasonably refused delivery, risk and additional cost allocation will be determined in accordance with applicable law.
7.6 If delivery cannot be completed, the carrier may leave instructions for redelivery, pickup, or another delivery attempt.
7.7 If delivery or collection is delayed by your unreasonable refusal, failure to collect, incorrect address, or omission, we may charge reasonable costs actually incurred in returning, redirecting, storing, or reshipping the Order, to the extent permitted by law.
7.8 Products are generally processed within 1-3 business days and delivered within 5-15 business days after dispatch. Orders may be shipped directly by a supplier or fulfilment partner in China. Separate items may arrive in separate parcels.
7.9 Unless Kind Walks expressly confirms otherwise at checkout, applicable import duties, GST/HST, provincial taxes, customs charges, brokerage fees, and carrier charges are the customer's responsibility. The customer must comply with Canadian import requirements. This paragraph does not exclude any obligation that applicable law places on Kind Walks.
8. Cancellation or modification of orders
8.1 You may request cancellation or modification by emailing hello@kindwalks.com within 4 hours after placing the Order.
8.2 Because processing and fulfilment may be automated, we cannot guarantee that a request can be completed once processing, packing, or shipment has begun. If the Order can no longer be cancelled or amended, wait for delivery and follow the Return & Refund Policy.
8.3 The 4-hour period is a voluntary operational cancellation window. It does not limit any mandatory statutory cancellation right that applies under federal, provincial, or territorial consumer protection law. Address changes are possible only before the Order enters processing or shipment.
9. Defective products
9.1 You acknowledge that the Products are standard retail products and are not custom-made for your particular requirements unless a Product page expressly states otherwise.
9.2 Product descriptions, information, and materials are provided with reasonable care. Nothing in these Terms excludes a mandatory legal guarantee, warranty, representation, or remedy.
9.3 Product photographs and screen colours may vary slightly from the Product received because of lighting, display settings, manufacturing tolerances, or natural material variation. The Product must nevertheless correspond materially with its description and applicable legal requirements.
9.4 If a Product is faulty, damaged, unsafe, misdescribed, or incorrect, contact hello@kindwalks.com and provide the Order number, description, and reasonable photographic or video evidence.
9.5 Do not return a Product until we provide authorization and the correct return address. Return addresses vary by Product and supplier. The correspondence address in Wassenaar is not a return address.
9.6 We will assess the information and, where a return is required, examine the Product after it is received at the approved facility.
9.7 We will notify you of the assessment and available remedy by email.
9.8 Where a Product is confirmed to be defective, damaged, or incorrect, Kind Walks will provide the remedy required by applicable law, which may include replacement, repair where appropriate, refund, price reduction, or reimbursement of reasonable approved return costs. For items valued below CAD 39.00 or items clearly damaged on arrival, a physical return is generally not required.
9.9 If reasonable inspection establishes that the Product is not defective and the issue resulted from misuse, alteration, wear, accidental damage, or failure to follow care instructions after delivery, a remedy may be refused to the extent permitted by law. We will not deduct an unauthorized fee from your payment method.
10. Returns and refunds
10.1 The Return Policy and Return & Refund Policy form part of these Terms and Conditions.
10.2 A change-of-mind return must be requested within 30 calendar days after the date on which you, or a third party nominated by you other than the carrier, received the last Product in the Order.
10.3 For a change-of-mind return, the customer is responsible for the return-shipping cost, tracking, and any return customs or carrier charges. Kind Walks covers approved reasonable return costs for a confirmed defective, damaged, or incorrect Product where a return is required.
10.4 A refund is processed only after an authorized return is received and verified at the correct return facility, except where Kind Walks confirms that no physical return is required or applicable law requires an earlier refund.
10.5 A change-of-mind return must be unused, unwashed, clean, and in original condition, with tags, labels, accessories, and packaging intact. Shoes may only be tried on indoors on a clean surface. We may refuse or reduce a change-of-mind refund where the item does not meet these conditions, to the extent permitted by law.
10.6 We generally inspect a returned item within 3 business days after receipt.
10.7 If approved, the refund will be initiated within 7 business days to the original payment method. Payment-provider processing may take additional time.
10.8 A return is not complete until the physical Product is received at the approved address, unless Kind Walks expressly waives return or mandatory law provides otherwise.
10.9 Do not send Products to Wiegmanweg 14, 2242 AZ Wassenaar, The Netherlands. The correct return address must be requested through hello@kindwalks.com or the contact form at www.kindwalks.com and may vary by Product, supplier, and destination. Returns sent to an unapproved address may not be received or processed, and resulting costs or losses are the customer's responsibility to the extent permitted by law.
11. Vouchers
11.1 You can use our promotional vouchers or discounts when you make payment for products on the website.
11.2 To use a voucher or discount, the voucher or discount code must be entered on the checkout page of our order.
11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will count towards the total amount of your order at checkout.
11.4 Unless the promotion states otherwise, you may redeem only one promotional voucher or discount per Order.
11.5 Promotional voucher credit does not bear interest and has no cash value, except where applicable law requires otherwise.
11.6 If voucher credit is insufficient, you may pay the difference using another payment method available on the Site.
11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded. However, if you have paid for part of it using a separate payment method, that part may be refunded.
12 Permitted use
12.1 You may not (each a "Prohibited Action"):
(a) use the Website in a way that causes or may cause damage to the Website or impairment of its performance, availability, accessibility, or security;
(b) use the Website for an illegal, unlawful, fraudulent, deceptive, or harmful purpose or activity;
(c) copy, store, host, transmit, send, use, publish, or distribute material consisting of or linked to spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits, ransomware, or other malicious software;
(d) conduct systematic or automated data collection, including scraping, data mining, extraction, or harvesting, on or in connection with the Website without our prior written consent;
(e) access or interact with the Website using a robot, spider, crawler, or other automated means except as permitted by our robots.txt file or expressly authorized by us;
(f) violate the directives in the Website's robots.txt file;
(g) use data collected from the Website for unauthorized direct marketing, including email, SMS, telemarketing, or direct mail;
(h) use data collected from the Website to contact individuals, companies, or other persons or entities without a lawful basis;
(i) direct the Website or Site Infrastructure to interact with devices or systems unless expressly authorized;
(j) use the Site Infrastructure to initiate, propagate, participate in, direct, or attempt hacking, denial-of-service activity, malicious network traffic, or bandwidth-intensive activity intended to harm or disrupt a device, service, or network;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive or access the source code or structure of the Website, except to the limited extent such restriction is prohibited by law;
(l) use or access the Website to create a substantially similar or competing service through unauthorized copying, or to publish a misleading comparative study;
(m) sell, assign, sublicense, transfer, distribute, or lease access to the Website;
(n) make the Website available to a third party through a private network in a manner that circumvents access controls;
(o) edit, alter, or falsely represent any hard or digital copy of material taken from the Website;
(p) use the Website in a manner prohibited by applicable law or regulation;
(q) make unauthorized requests or Orders; or
(r) place speculative, false, abusive, or fraudulent Orders.
12.2 To the extent permitted by law, you are responsible for direct loss reasonably caused by a Prohibited Action committed or authorized by you.
12.3 You should notify us promptly if you become aware of a person engaging in a Prohibited Action and provide reasonable assistance with a lawful investigation.
12.4 Information you provide through or in connection with the Website or Products must:
(a) be true, accurate, current, complete, and not misleading;
(b) comply with applicable law;
(c) not infringe privacy, data-protection, confidentiality, intellectual-property, or other rights; and
(d) not be abusive, pornographic, defamatory, fraudulent, unlawful, or otherwise seriously objectionable.
12.5 You must provide documents or information reasonably requested to verify identity, payment authority, delivery information, fraud concerns, or legal compliance. You must update material information when it changes.
12.6 You must comply with laws applicable to your use of the Website. This does not make you responsible for legal obligations that apply to Kind Walks as the merchant.
12.7 Email hello@kindwalks.com if you become aware of material or activity on the Website that may breach these Terms.
13 Links to the Website
13.1 Links from our site to other sites and resources provided by third parties are provided for information purposes only. Links from our site to other sites and resources should not be taken as a recommendation or endorsement by us of those linked sites or resources or the information you obtain from them.
13.2 You acknowledge and agree that we have no right or control over the content of other sites and resources linked to our site or referred to on our site.
13.3 You may link to our home page provided that you do so in a fair and legal manner and do not damage our reputation or take advantage of it.
13.4 You must not establish a link in a way that suggests any form of association, authorisation or approval on our part where none exists.
13.5 You must not create a link to our website on a website that you do not own.
13.6 You may not embed our website in frames on another website, or link to any part of our website other than the home page.
13.7 We reserve the right to withdraw permission to link without notice.
13.8 The website to which you link must comply in all respects with the content standards set out in our acceptable use policy (see paragraph 12 above).
13.9 Please contact us for prior approval of any link to our website that does not comply with this paragraph 13.
14 Intellectual Property Rights
14.1 The code, structure and organisation of the Website are protected by intellectual property rights.
14.2 We are the owner or licensee of all intellectual property rights in our website and the content and materials published on it. These works are protected by laws and treaties throughout the world. All such rights are reserved.
14.3 You may only use the Website and all of its content for your own personal, non-commercial use and in accordance with these terms and conditions. The content of the Website includes content relating to the Products.
14.4 You undertake to inform us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trade marks without our prior written consent unless they form part of the material you use (and reproduce exactly) in accordance with paragraph 13.

15 Data protection
15.1 Our privacy policy forms part of these terms and conditions, on the basis of which you may access and use our site.
15.2 We use cookies and similar technologies as described in our Cookie Policy and Privacy Policy. Where consent is required, non-essential technologies are used only after valid consent through the applicable consent controls. Acceptance of these Terms alone is not treated as consent where separate consent is legally required.
15.3 If you provide us with your personal data, we will process such personal data from time to time in accordance with your instructions and will take appropriate security measures to protect such personal data against unauthorised and unlawful processing and against accidental loss, destruction or damage.
15.4 Unless specific safeguards are appropriate or otherwise agreed in writing, information and documents generated in connection with the sale of the Products may be shared between us and, in particular, such information and documents may be accessible in electronic form to any of our employees, officers, consultants or agents.
16. Viruses
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs and platform to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website by means of a denial of service attack or a distributed denial of service attack.
16.6 If we believe that you have breached the provisions of this paragraph 16, your right to use our website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so if required by applicable law.
17 Liability
17.1 Subject to paragraph 17.13 and mandatory consumer law, we are not liable for loss caused solely by third-party content, user content, temporary inability to access the Site, or circumstances outside our reasonable control, including telecommunications failure, power failure, severe weather, carrier disruption, industrial disputes, supplier interruption, or comparable force-majeure events. This does not exclude responsibility for Products, refunds, delivery, representations, or obligations where liability cannot lawfully be excluded.
17.2 To the fullest extent permitted by law, neither party is liable to the other for indirect, special, incidental, or consequential commercial loss, including lost profits, business opportunities, goodwill, or savings, where such loss does not arise from a mandatory consumer remedy and was not caused by fraud, wilful misconduct, gross negligence, personal injury, or another liability that cannot be excluded.
17.3 Subject to paragraph 17.13, our aggregate liability arising directly from these Terms or the purchase of Products is limited to the greater of CAD 1,000 or five times the price paid for the Product giving rise to the claim. This cap does not apply where applicable law requires a higher or unlimited amount.
17.4 Any contractual limitation period applies only to the extent permitted by the law governing the claim and does not shorten a mandatory statutory limitation period.
17.5 Except where law permits a direct claim, no claim may be made personally against our employees, contractors, officers, consultants, or agents for acts performed within the scope of their work for Kind Walks.
17.6 Implied terms may be excluded only to the fullest extent permitted by law. Mandatory guarantees of quality, fitness, durability, correspondence with description, and other non-excludable rights remain in force.
17.7 Related acts or omissions may be treated as one claim only where permitted by applicable law.
17.8 Any limitation applies to aggregate liability for the same loss and may not be used to reduce a mandatory consumer remedy.
17.9 No separate or artificial limitation applies merely because multiple persons or entities are involved in the same claim.
17.10 Where we are jointly liable with another party, responsibility will be allocated according to applicable law and each party's contribution to the loss.
17.11 Any reduction based on another party's responsibility applies only where permitted by applicable law.
17.12 A limitation will not be expanded merely because a remedy against another party is unavailable, time-barred, or practically difficult, except where applicable law requires otherwise.
17.13 Nothing in these Terms excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud, fraudulent misrepresentation, wilful misconduct, or reckless breach of duty;
(c) a mandatory product-safety, consumer-protection, privacy, or other statutory obligation;
(d) a refund, repair, replacement, cancellation, or other remedy that cannot be excluded; or
(e) any liability that applicable law prohibits us from excluding or limiting.
17.14 The remedies described in these Terms are not exhaustive where applicable law provides additional rights or remedies.
18 Indemnification
18.1 To the extent permitted by applicable law, you will indemnify Kind Walks, Film Cartel, and their employees, contractors, and agents against reasonable, direct third-party claims, costs, and losses caused by (a) a material breach by you of the provisions of these Terms and Conditions (b) any fraud, negligence, misconduct or reckless disregard of your obligations under these Terms and Conditions; and (c) your use of our website.
18.2 Reimbursement under this paragraph is limited to reasonable and documented amounts for which you are legally responsible.
19. Force majeure event
19.1 If a Force Majeure Event lasts for more than one week, we may immediately terminate the Terms and Conditions by written notice and without any liability other than the refund of the Product you have already paid for and not delivered.
19.2 We may take reasonable steps to address a force-majeure event, including suspending, delaying, or cancelling affected performance. We will act in good faith and comply with mandatory refund and consumer obligations.
20 Variations
20.1 We may change these Terms from time to time. The version in force when an Order is accepted applies to that Order. Updated Terms apply to future use and future Orders. We will provide notice of material changes where required by law.
20.2 If you do not agree to the amended terms and conditions, you must stop using our website or purchasing our products.
20.3 Where express acceptance of revised Terms is required, we may ask you to accept them before a future Order. Refusal does not affect an Order already governed by an earlier version, but may prevent future purchases where acceptance is necessary.
21. Your breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms in any way, we may (a) send you one or more formal warnings;
(b) temporarily block your access to our website;
(c) suspend the processing of any order;
(d) refuse to accept any payment from you; or (e) permanently bar you from accessing our website;
(f) block access to our website from computers using your IP address;
(g) contact any or all of your Internet service providers and request that they block your access to our website; or (h) take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, ban or block your access to our site or any part of our site, you must not take any steps to circumvent such suspension, ban or block.
22 Termination and suspension
22.1 You may cease using the Site at any time.
22.2 We may suspend all or part of the Site for maintenance, security, legal, operational, or commercial reasons. We will provide reasonable notice where practicable.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Site if your use of the Site is likely to give rise to or risk giving rise to legal liability of any kind or to disrupt the use of the Site by others.
22.4 If we suspend or terminate your access to the Site, we will endeavour to notify you in advance. However, we may, at our discretion, suspend or terminate your access to the Site immediately and without notice.
22.5 We do not guarantee uninterrupted Website availability. We may interrupt, suspend, withdraw, or restrict all or part of the Website for commercial, security, legal, maintenance, or operational reasons and will endeavour to provide reasonable notice. This paragraph does not affect refunds or other rights relating to an accepted Order or liability that cannot be excluded.
23 Effect of termination
23.1 Termination of these Terms ends future access and obligations, but does not terminate obligations relating to existing Orders, refunds, privacy requests, complaints, or mandatory consumer rights.
23.2 Termination of Website access does not create a right to compensation for purely commercial goodwill or anticipated benefits, except where applicable law or an existing Order provides otherwise.
23.3 Termination of these terms and conditions shall not affect any other rights which have already arisen and shall not affect any provisions of these terms and conditions which, in accordance with their terms, apply or are to come into force thereafter. Paragraphs 17 (Liability) and 18 (Indemnification) shall also apply after termination of these terms and conditions.
24 General provisions
24.1 You may not assign any of your rights under these terms and conditions.
24.2 The rights, powers and remedies provided by these Terms and Conditions are (unless expressly provided) cumulative and not exclusive of any rights, powers and remedies provided by law or otherwise.
24.3 We subcontract the hosting of the Website to a third party.
24.4 If the validity or enforceability of any provision of these terms and conditions is limited in any way by applicable law, that provision will be valid and enforceable to the maximum extent permitted by that law. The invalidity or unenforceability of any such provision shall not affect the validity or enforceability of the remaining provisions.
24.5 The failure to exercise or delay in exercising any right, power or remedy under these Terms or by law shall not constitute a waiver of such right, power or remedy. If we waive a breach of any provision of these Terms and Conditions, it will not be deemed to be a waiver of any subsequent breach of that provision or a waiver of any other breach.
24.6 The exercise of the parties' rights under these Terms and Conditions is not conditional on the agreement of any third party.
24.7 These Terms and Conditions are for our benefit and yours and are not intended to benefit or be enforced by any third party.
25 Applicable law
25.1 These Terms, each Order, and any non-contractual obligations arising from them are governed by the laws of the Canadian province or territory in which the customer ordinarily resides and the applicable federal laws of Canada.
25.2 Nothing in these Terms deprives a consumer of a mandatory protection or remedy that cannot lawfully be waived. Courts or tribunals with jurisdiction under applicable consumer law may hear a dispute.
25.3 Before starting formal proceedings, the parties should attempt in good faith to resolve the issue through customer service at hello@kindwalks.com, except where urgent relief or a statutory procedure is required.

26 Definitions and interpretation
26.1 In these Terms:
"Kind Walks," "we," "us," and "our" mean Film Cartel trading as Kind Walks;
"Order" means an order placed through www.kindwalks.com to purchase one or more Products;
"Order Confirmation" means the email confirming acceptance or receipt of an Order, as stated in that communication;
"Payment Intermediary" means a third-party payment processor or payment provider used by us, including Shopify Payments;
"Product" means a product offered through the Site;
"Site" or "Website" means www.kindwalks.com and its associated storefront, checkout, and customer-account pages; and
"Site Infrastructure" means the systems, software, code, networks, and services used to provide or operate the Site.
26.2 References to paragraphs are references to paragraphs of these Terms and Conditions.
26.3 Headings are for convenience only and do not affect interpretation.
26.4 Words in the singular include the plural and vice versa. References to a gender include every gender, and references to persons include individuals and legally recognized entities.

Please email hello@kindwalks.com if you have questions or concerns about these Terms and Conditions, the Website, or Products.