Kind Walks

Are Kind Walks suitable for sensitive feet?

Kind Walks are designed for people who want more space, flexibility and comfort in their everyday shoes. The wider toe area gives your toes room to move, while the soft upper helps reduce tightness around the foot.

They are not medical shoes and are not intended to diagnose, treat or cure any foot condition. If you have ongoing pain or a medical condition, we always recommend speaking with a qualified specialist.

Can Kind Walks help with heel or foot discomfort?

Kind Walks may feel more comfortable than traditional narrow shoes because they are lightweight, flexible and designed to support a more natural walking position.

The zero-drop sole keeps your foot closer to the ground, while the wide toe box helps reduce squeezing around the toes. Many customers choose Kind Walks because they want a gentler, less restrictive walking experience.

Do Kind Walks have arch support?

Kind Walks are barefoot-inspired shoes. This means they do not have a strong built-in arch like traditional supportive footwear.

Instead, they are made to let your feet move more freely and naturally. If you prefer extra support, you can usually wear them with your own insoles, depending on the thickness and fit.

Do Kind Walks fit true to size?

Most customers can choose their usual size.

Because Kind Walks have a wider toe box, the front of the shoe may feel roomier than standard footwear. If you are between two sizes, or if you prefer a little extra space, we recommend choosing the larger size.

Please check our size guide before placing your order.

Should I wear socks with Kind Walks?

That is completely up to you.

Kind Walks can be worn with or without socks. Wearing socks may give you a slightly snugger fit and can help keep the shoes fresh for longer, especially if you wear them all day.

What are Kind Walks made from?

Kind Walks are made with everyday comfort and natural movement in mind.

The upper is soft, lightweight and flexible, so it moves with your feet instead of feeling stiff or restrictive. The sole is most of the times made from flexible rubber, designed to give grip while still allowing your feet to move naturally.

The design focuses on three key comfort points: a wide toe box, a zero-drop sole and a flexible barefoot-inspired feel.

Are Kind Walks washable?

Yes, Kind Walks are easy to clean.

For daily care, simply wipe them with a damp cloth. For a deeper clean, remove the insoles and gently clean the shoes by hand using mild soap and cold water.

Avoid strong cleaning products, bleach, tumble drying or direct heat.

How do I clean my Kind Walks?

Use a soft cloth or sponge with mild soap and water. Gently clean the surface and let the shoes air dry naturally.

Do not place them on a radiator or in direct heat, as this may affect the shape and material.

How should I take care of my shoes?

To keep your Kind Walks in good condition:

Clean them gently with a damp cloth, remove the insoles when needed, let them air dry naturally and avoid harsh detergents or high heat.

For full care instructions, please visit our Care Guide.

Where can I find the size guide?

You can find the full Kind Walks size guide on the product page under the section Size Guide. Don't forget to click on the Size Guide to enlarge it.

For the best fit, we recommend measuring your feet and comparing the length with our size chart before ordering. Since Kind Walks are designed with a wider toe area, they may feel more spacious than regular shoes.

HOW DO I PLACE AN ORDER?

Ordering from Kind Walks is simple.

Go to the product you would like to order, select your size and quantity, then click Add to Cart. When you are ready, open your cart and continue to Checkout.

At checkout, you can enter your delivery details, select your preferred payment method and complete your order securely.

Once your order has been placed, you will receive an order confirmation by email.

I ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

If you entered the wrong delivery address, please contact us as soon as possible at hello@kindwalks.com.

If your order has not yet been processed or shipped, we will do our best to update the address for you.

If your parcel has already been handed over to the courier, we may not be able to change the address anymore. However, we will still help you find the best possible solution.

WHERE ARE KIND WALKS ORDERS SHIPPED FROM?

Kind Walks works with trusted fulfilment partners to prepare and ship orders safely.

Depending on product availability and your delivery country, your order may be shipped from one of our fulfilment locations. This allows us to process orders efficiently and provide trackable delivery.

You will receive your tracking details as soon as your order has been dispatched.

HOW LONG DOES DELIVERY TAKE?

We aim to process every order as quickly as possible.

Most orders are processed within 1–3 business days. After dispatch, delivery usually takes around 6–10 business days, depending on your location and the local courier service.

During busy periods, promotions or holiday seasons, delivery may take slightly longer. In these cases, please allow around 10–20 business days after dispatch.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, Kind Walks offers international shipping to selected countries.

Available shipping options may vary depending on your location. If your country is available at checkout, we can deliver your order there.

If you are unsure whether we ship to your country, please contact us at hello@kindwalks.com and we will gladly check this for you.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

Please note that tracking information can sometimes take 1–3 business days to update after dispatch.

You can follow your order through our tracking page using the tracking number provided in your shipping email.

I HAVE NOT RECEIVED MY TRACKING NUMBER YET. WHAT SHOULD I DO?

If you have not received your tracking number yet, please first check your spam or junk folder.

If you still cannot find it, contact us at hello@kindwalks.com with your order number and we will check the status of your order for you.

WHY IS MY TRACKING NOT UPDATING?

Tracking updates can sometimes be delayed while the parcel is moving between fulfilment partners, customs or local courier services.

This does not always mean that your parcel is stuck. In many cases, tracking will update again within a few business days.

If your tracking has not changed for several days, please contact us and we will look into it for you.

CAN I CANCEL MY ORDER AFTER PLACING IT?

If you would like to cancel your order, please contact us as soon as possible.

If your order has not yet been processed, we will do our best to cancel it. Once the order has already been packed or shipped, cancellation may no longer be possible.

In that case, you can still contact us and we will explain the next steps.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After completing your purchase, you will automatically receive an order confirmation by email.

If you do not receive it within a few minutes, please check your spam folder and make sure the email address entered at checkout was correct.

HOW CAN I RETURN MY ORDER?

You can request a return within 30 days of receiving your order.

Please contact us at hello@kindwalks.com with your order number and reason for return. Our team will then send you the return instructions and return address.

Items must be unused, clean and in their original condition.

CAN I EXCHANGE MY SHOES FOR ANOTHER SIZE?

Yes. If you ordered the wrong size, please contact us at hello@kindwalks.com with your order number and preferred size.

Our team will check the options and guide you through the exchange process.

CAN I CANCEL MY ORDER?

If you want to cancel your order, please contact us as soon as possible.

Cancellation is only possible if your order has not yet been packed or shipped. If your order has already been processed, we will explain the available options.

WHEN WILL I RECEIVE MY REFUND?

Once your return has been received and checked, we will process your refund as soon as possible.

Your bank or payment provider may need a few extra business days to place the money back into your account.

DO I PAY FOR RETURN SHIPPING?

Return shipping may depend on the reason for the return and your location.

If there is an issue with your order, such as a damaged or incorrect item, please contact us first so we can help you with the best solution.

WHERE ARE KIND WALKS MADE?

Kind Walks shoes are made by trusted international manufacturing partners.

The exact production location may vary depending on the model, material availability and production batch. Every model is designed around the same core principles: a wide toe box, flexible sole, zero-drop feel and lightweight everyday comfort.

WHERE CAN I BUY KIND WALKS?

You can buy Kind Walks directly through our official website: kindwalks.com

Ordering through our official website ensures that you receive the correct product, access to our latest models and support from our customer service team.

ARE KIND WALKS SHOES WATERPROOF?

Kind Walks shoes are designed for everyday comfort and walking.

Some materials may handle light splashes or damp conditions, but unless a product page clearly states that a model is waterproof, we do not recommend treating the shoes as fully waterproof.

For heavy rain, puddles or very wet conditions, we recommend choosing footwear specifically made for waterproof use.

CAN I WEAR KIND WALKS OUTSIDE EVERY DAY?

Yes, Kind Walks are made for everyday use.

They are lightweight, flexible and comfortable for daily walking, errands, travel and casual wear. Like all shoes, how long they last depends on how often you wear them, the surface you walk on and how well they are cared for.

HOW DO I UNSUBSCRIBE FROM EMAILS?

You can unsubscribe from our marketing emails at any time.

Simply open one of our emails and click the Unsubscribe link at the bottom of the message. After unsubscribing, you should no longer receive promotional emails from us.

Please note that you may still receive important order-related emails, such as order confirmations, shipping updates or customer service replies.

I HAVE ANOTHER QUESTION. HOW CAN I CONTACT YOU?

If your question is not answered in our FAQ, you can contact us at:

hello@kindwalks.com

Our customer service team will do their best to help you as soon as possible.